ONLINE BOOKING RULES

On-line reservation process

From the Home Page, please perform the procedure:
1. Select the key “BOOKING”
2. Select the “BEACH OFFICE” wanted (es: Terrazza Terme, Tropical Beach, Bagno 2, Bagno 3, …)

3. Select the period (Choose the arrival and departure dates)
   4. Select the desired umbrella based on availability (updated on real time)
   5. Select the key “SELECT”
   6. Select the key “BOOKING”
4. Enter your Name, Surname and E- mail to proceed with the booking, otherwise you can register and create your account.
5. Select the key “SEND”
   9. Once you have started the purchasing procedure you have 15 minutes to complete it. After this cut-off period any beach places selected during an unfinished procedure will be made available again. You may book up to maximum four beach places.
   10. If the payment isn’t completed within the required time the booking will be cancelled and the reserved beach umbrellas wil be released and soon available on the website.

Bookings

1. To avoid arguments and frustration, prior to making the booking we advise you to pay attention to the period, the name of the beach establishment and the type of service you want.
   2. It is not possible to cancel or change the booking one it has been made. Changes can be made directly at the local beach office during the openings hours. Amounts paid shall not be refunded, not even if the booking was not used due to bad weather, high tides, heavy sea, natural disaster, etc.
   3. Bookings may be paid for by credit card (Visa, MasterCard, Maestro). Credit card payments are encrypted and absolute protection of the client’s data is guranteed.
   4. The customer receives an e-mail with the receipt and it should always be shown to staff upon request.
   5. The customer must hold the receive of payment, and show it to the beach staff in any case needed. People without the receipt, found to use beach equipments must pay the total amount of the daily ticket.
   6. Once the booking has been paid in full, the customer can go straight to the booked beach lot without passing through the ticket office of the beach office. At any rate, in case of need we advise you to go to the customer service to be accompanied to your beach umbrella.
2. If you want book for the whole season, it will be necessary:
   – call +39 (0)431-424411
   – send an e-mail to spiaggia@sil-lignano.net

Discounts and coupons

No discounts can be given on on-line bookings. To obtain the above discounts it is necessary to book directly at the concerned beach office and show the necessary proof or coupon.

Beach place equipments

The beach place is composed of one beach umbrella with 2 sun beds (except the last row of the Bagni 4,5,6 that the Beach Place is composed of one beach umbrella, one sun bed and one deck chair).

GUIDELINES FOR BEACH UMBRELLAS RESELLING SERVICE

The seasonal customers of SIL SPA will have the opportunity to resell the rented beach umbrella on the days when they do not plan to use it and they can make it available for other daily bookings.

If the beach umbrella is purchased by another user, the seasonal customer will receive a voucher worth 20 % of the daily price provided by resell, that can be used during the next season.

The beach umbrella released by the seasonal customer will be immediately visible online and orange.

The beach umbrellas available for reselling will be offered for sale by SIL SPA at a rate higher than the standard daily rate (daily price increased by 25%).

The beach umbrella can be released only logging into your reserved area on the website: www.lignano-riviera.it/booking.

The seasonal customer can modify the availability at any time as long as the beach umbrella is still available for sale and not purchased by a standard user.

If the beach umbrella is resold, it is no longer possible for the seasonal customer, who made them available, to make any changes.

The seasonal customer can check the periods in which their umbrella has been occupied in the reserved area, in the section “gestisci il tuo account – codici da riscattare”.

In case the beach umbrella is resold, the customer will receive an email during the night.

The seasonal customer at the end of the season will receive an email with the code and the amount of the voucher, which can be used during the next season.

Please note that the voucher can only be used at the time of payment of beach umbrella. 

Follow these step-by-step instructions:

• Access to the following link: lignano-riviera.it/prenotazioni/
• If you are already registered, you can access the reserved area by entering your email and password. If you are not already registered you can just indicate your email and click “Recover password”. You will receive an e-mail with a password.
• Go to your personal area and select “Ordini”
• Check the reservation and click “Dettagli”
• Click “Richiedi Reselling”
• Accept the conditions
• Click “Continua”
• Click “Reselling”
• Choose the dates in which do you want to free the beach umbrella (you can only free one day at a time).